1. Return Conditions:
  • The product must have its original label, warranty card, retail invoice, and be in new condition as when purchased.
  • Within the return period (applicable from 5 to 30 days, depending on the product type).
  • Products eligible for return are listed in the allowed categories (please refer to the Warranty Policy for details).
  • Only equivalent products of the same type are allowed for exchange.
  • Products sent incorrectly compared to the confirmed order.

 

  1. Products Not Eligible for Return:
  • Used products such as sealed tags (support for re-engraving symbols on the seal if the content is incorrect and has been discussed via email), chemical hand pumps, and punch sets with YC letters.
  • Products in the discounted or promotional category.

 

  1. Costs:
  • Within Ho Chi Minh City: Free of charge.
  • Outside the city center and neighboring provinces: Customers are responsible for transportation fees (free for orders with errors originating from Trieu Vu staff).
  • 100% refund for products that customers are dissatisfied with in terms of quality and do not meet their intended use.

 

  1. Time and Location for Product Returns:

Please return the product between 1:30 PM – 5:00 PM daily. Company Office: 252 Thanh Loc 15 Street – Thanh Loc Ward – District 12 – Ho Chi Minh City.

Note: For products listed in the “Not Eligible for Return” category, customers are advised to seek assistance from staff before making payments.

For any inquiries regarding the Return Policy, please contact Trieu Vu Company via: