Return Policy

In order to help you choose the best products, equipment and best customer service, Trieu Vu is pleased to announce to customers policy of changing and returning goods the following details:
Return Policy
1.    Change and return conditions

•    The product also includes stamps, warranty cards, retail invoices and new product status as at the time of purchase.
•    Also during the exchange (5-30 days, depending on the product)
•    Products on the list are allowed to be exchanged (please see details at Warranty Policy)
•    Only change or return products of the same type may be exchanged
•    Products to be sent wrongly compared with the order has latched.
2.    Products are not allowed to be exchanged

•    Products you have used as: security seal (support to reprint the seal on the wrong content if you want to express as exchanged through the e-mail)- pump chemical- metal number stamp and metal letter stamp YC
•    Products under group discount, promotion

3.    Cost

•    In the area Ho Chi Minh city: Free of charge
•    Outside the inner city and neighboring provinces: the transportation fee is paid by the customer (Free of charge for defective orders from employee Trieu Vu)

Hot100% refund on the product you are not satisfied with the quality and not suitable for your use.
4.    Time and place to receive the returned product

•    Please return the product on time: 13:30 pm – 17 pm every day.
•    Company office:  12 Yen The Street, Ward 2, Tan Binh District, Ho Chi Minh City.

Note: The products are in the catalogue “Not allowed to change” customers should ask the support staff before the payment.

Any questions about Change and Return Policy please contact the company Trieu Vu through:
Hotline: 0286.273.7174 Mr Ha
Pleased to serve you.
Many thanks!

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